ForkliftPro maintains an extensive knowledge base to assist customers with common queries and issues. They use Deskhero's knowledge base feature to organize this information effectively, making it easily accessible to both customers and the support team.
With Deskhero's AI capabilities, ForkliftPro can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The AI-powered comprehensive search bar makes it easy for customers and support agents to find relevant information in the knowledge base. By leveraging OpenAI Embeddings, the search results are enhanced with the most relevant content, improving the overall user experience.
ForkliftPro also uses Deskhero's AI capabilities to generate suggested replies based on the knowledge base content. This feature is particularly useful for the support team, as it helps them provide quick and accurate responses to customer queries.
By integrating Deskhero with their existing systems using the REST API, ForkliftPro ensures that all customer interactions are tracked and managed efficiently, leading to improved customer satisfaction.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities can automatically generate knowledge base articles from various file formats and website data. It also enhances the search results with the most relevant content, making it easier to find the required information.
Can Deskhero generate suggested replies based on the knowledge base content?
Yes, Deskhero can leverage OpenAI Embeddings from the knowledge base content to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
Can we track customer interactions with Deskhero?
Yes, by integrating Deskhero with your existing systems using the REST API, you can track and manage all customer interactions efficiently.
* This article provides an example of how a fictive company in the Forklift Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
