CareConnect receives numerous inquiries daily regarding the foster care process. To manage these inquiries effectively, they implemented Deskhero. The platform's AI capabilities have helped in automatically categorizing and prioritizing these inquiries, reducing the workload on their helpdesk team.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the time spent by the helpdesk team on each inquiry, allowing them to handle more requests efficiently.
Deskhero's AI also enhances search results, making it easier for CareConnect's staff to find relevant information quickly. This has improved their productivity and the quality of their customer service.
The custom fields feature of Deskhero allows CareConnect to capture specific information about each inquiry. This data is then used by the AI to provide personalized responses, improving customer satisfaction.
Finally, the REST API of Deskhero allows CareConnect to integrate their existing systems with the platform, ensuring a seamless flow of information and further enhancing the efficiency of their operations.
How does Deskhero's AI help in managing inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the content and context of each inquiry. It then categorizes and prioritizes them based on predefined rules and criteria, helping in effective management of inquiries.
How does Deskhero's AI generate suggested replies?
The AI uses the same OpenAI Embeddings to understand the issue or question in the inquiry. It then searches the knowledge base and other data sources for relevant information and uses this to generate a suggested reply.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Foster Care and Adoption Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
