FosterLink receives numerous inquiries daily regarding the foster care and adoption process. The volume of these inquiries was overwhelming their customer support team. By implementing Deskhero, they were able to streamline their ticket management process. The AI capabilities of Deskhero helped in automatically categorizing and prioritizing tickets based on the urgency and type of request.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time spent by the customer support team on each ticket, allowing them to handle more requests efficiently.
Deskhero's AI also enhances search results by using the same embeddings. This feature has made it easier for FosterLink's staff to find relevant information quickly, improving their productivity and service quality.
The custom fields feature of Deskhero allows FosterLink to capture specific information about each inquiry. This data is then used by the AI to provide personalized responses, improving customer satisfaction.
Finally, the REST API of Deskhero allows FosterLink to integrate their existing systems with the platform, ensuring a seamless flow of information and further enhancing the efficiency of their operations.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to understand the content and context of each ticket. It then categorizes and prioritizes them based on predefined rules and criteria.
How does Deskhero's AI generate suggested replies?
The AI uses the same OpenAI Embeddings to understand the issue or question in the ticket. It then searches the knowledge base and other data sources for relevant information and uses this to generate a suggested reply.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Foster Care and Adoption Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
