IronClad Structures receives a multitude of customer queries daily. With Deskhero, they can efficiently manage these queries using the platform's ticket management system. The AI capabilities of Deskhero are instrumental in this process. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero suggests relevant replies, significantly reducing the time taken to respond to customer queries.
The company also utilizes Deskhero's AI capabilities to enrich its knowledge base. The AI scrapes data from uploaded files like policies, manuals, presentations, and the company's website, generating comprehensive knowledge base articles. This feature not only enhances the company's knowledge base but also helps in providing accurate information to customers, thereby improving customer satisfaction.
Deskhero's AI-powered search bar is another feature that IronClad Structures finds extremely useful. The search bar uses AI to provide enhanced search results, making it easier for the company's support team to find relevant information quickly. This feature has significantly improved the efficiency of the support team.
Additionally, IronClad Structures uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration ensures that all customer-related data is centralized, further enhancing the efficiency of the helpdesk team.
Overall, Deskhero's advanced AI capabilities have revolutionized IronClad Structures' helpdesk services, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest appropriate responses to customer queries.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI scrapes data from various sources like uploaded files and the company's website to generate comprehensive knowledge base articles. This enriches the company's knowledge base and helps in providing accurate information to customers.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses AI to provide enhanced search results. It makes it easier for the support team to find relevant information quickly, thus improving their efficiency.
* This article provides an example of how a fictive company in the Foundation, Structure, and Building Exterior Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
