SolidGround Contractors handles a large number of customer inquiries about their services and procedures. The company uses Deskhero's ticket management feature to effectively manage these inquiries. Deskhero's AI capabilities examine previous tickets and suggest responses based on OpenAI Embeddings, significantly decreasing the response time.
The company also uses Deskhero's knowledge base feature to build a comprehensive information repository. Deskhero's AI capabilities generate articles from uploaded files such as policies, manuals, and presentations, which are then made accessible to customers. This reduces the number of redundant inquiries and improves customer self-service.
SolidGround Contractors employs Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities scrape relevant data from the company's website and other online sources, ensuring that the most recent information is always available to customers.
SolidGround Contractors also integrates Deskhero's REST API with their existing systems. This seamless integration allows the company to utilize Deskhero's AI capabilities across their entire customer service infrastructure.
By using Deskhero, SolidGround Contractors has been able to significantly enhance their customer service operations. The platform's advanced AI capabilities have enabled the company to respond to customer inquiries more rapidly, keep their knowledge base current, and improve overall customer satisfaction.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities examine previous tickets using OpenAI Embeddings and suggest responses based on this examination. This significantly decreases the response time and enhances the efficiency of ticket management.
How does Deskhero's AI capabilities enrich the knowledge base?
Deskhero's AI capabilities generate articles from uploaded files such as policies, manuals, and presentations. These articles are then made accessible to customers, improving customer self-service and reducing the number of redundant inquiries.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's AI capabilities scrape relevant data from the company's website and other online sources. This data is then used to keep the knowledge base up-to-date, ensuring that the most recent information is always available to customers.
* This article provides an example of how a fictive company in the Foundation Work and Piling Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
