FoundationMasters receives a substantial number of customer queries regarding their services and processes. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on OpenAI Embeddings, significantly reducing the response time.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, which are then made available to customers. This reduces the number of repetitive queries and enhances customer self-service.
Deskhero's website scraping feature is used by FoundationMasters to keep their knowledge base updated. The AI capabilities scrape relevant data from the company's website and other online resources, ensuring that the most current information is always available to customers.
FoundationMasters also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
Through the use of Deskhero, FoundationMasters has been able to significantly improve their customer support services. The advanced AI capabilities of the platform have allowed the company to respond to customer queries more quickly, keep their knowledge base updated, and enhance overall customer satisfaction.
How does Deskhero's AI capabilities improve ticket management at FoundationMasters?
Deskhero's AI capabilities analyze previous tickets using OpenAI Embeddings and suggest replies based on this analysis. This significantly reduces the response time and improves the efficiency of ticket management at FoundationMasters.
How does Deskhero's AI capabilities generate knowledge base articles at FoundationMasters?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, and presentations. These articles are then made available to customers, enhancing customer self-service and reducing the number of repetitive queries at FoundationMasters.
How does Deskhero's website scraping feature work at FoundationMasters?
Deskhero's AI capabilities scrape relevant data from the company's website and other online resources. This data is then used to keep the knowledge base updated, ensuring that the most current information is always available to customers at FoundationMasters.
* This article provides an example of how a fictive company in the Foundation Work and Piling Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
