IronForge Foundry Services, a leading provider of foundry services, was facing challenges in managing their customer support tickets. The volume of queries was high, and the team was struggling to respond promptly and accurately. They turned to Deskhero for a solution.
Using Deskhero's advanced AI capabilities, IronForge was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed them to quickly find relevant content and generate suggested replies, significantly reducing response times.
The comprehensive search bar powered by AI also enhanced the efficiency of their support team. It provided them with instant access to relevant information, enabling them to answer customer queries more effectively. The use of custom fields and structured data lists further streamlined their operations.
Moreover, Deskhero's REST API allowed IronForge to integrate the platform with their existing systems, ensuring a seamless workflow. The kanban board feature provided a visual overview of the ticket management process, aiding in prioritization and task management.
Overall, Deskhero's AI capabilities have transformed IronForge's customer support operations, improving efficiency, response times, and customer satisfaction.
How has Deskhero improved IronForge's response times?
Deskhero's advanced AI capabilities allow IronForge to quickly find relevant content and generate suggested replies, significantly reducing response times.
How does the comprehensive search bar enhance the efficiency of the support team?
The AI-powered search bar provides instant access to relevant information, enabling the support team to answer customer queries more effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Foundry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
