MetalMasters Foundry, a renowned foundry service provider, was looking for ways to improve their knowledge base management and enhance customer self-service. They chose Deskhero as their solution.
With Deskhero, MetalMasters was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. The AI capabilities of Deskhero helped in finding relevant content and enhancing search results, making it easier for customers to find the information they needed.
The AI also generated suggested replies based on the knowledge base articles, reducing the workload on the customer support team and allowing them to focus on more complex queries. The use of custom email domains and user groups further personalized the customer support experience.
Deskhero's REST API allowed MetalMasters to integrate the platform with their existing infrastructure, providing a seamless workflow. The kanban board feature offered a clear visual of the customer support process, helping in task management and prioritization.
By leveraging Deskhero's AI capabilities, MetalMasters has significantly improved their knowledge base management and customer self-service, leading to higher customer satisfaction and reduced support costs.
How has Deskhero improved MetalMasters' knowledge base management?
Deskhero's AI capabilities help MetalMasters find relevant content and enhance search results, making it easier for customers to find the information they need. This has significantly improved their knowledge base management.
How does Deskhero reduce the workload on the customer support team?
Deskhero's AI generates suggested replies based on the knowledge base articles, allowing the customer support team to focus on more complex queries.
Can Deskhero be integrated with existing infrastructure?
Yes, Deskhero's REST API allows for integration with existing infrastructure, providing a seamless workflow.
* This article provides an example of how a fictive company in the Foundry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
