SteelCraft Foundry Services, a prominent player in the foundry industry, was struggling with an inefficient ticket management process. They decided to implement Deskhero to address this challenge.
Deskhero's advanced AI capabilities enabled SteelCraft to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This significantly improved the efficiency of their ticket management process and reduced response times.
The AI-powered comprehensive search bar provided the support team with quick access to relevant information, enabling them to resolve customer queries more effectively. The use of custom fields and structured data lists further streamlined the ticket management process.
Deskhero's REST API allowed SteelCraft to integrate the platform with their existing systems, ensuring a smooth workflow. The kanban board feature provided a visual overview of the ticket management process, aiding in task management and prioritization.
By implementing Deskhero's AI capabilities, SteelCraft has significantly optimized their ticket management process, leading to improved customer support efficiency and higher customer satisfaction.
How has Deskhero improved SteelCraft's ticket management process?
Deskhero's advanced AI capabilities enable SteelCraft to find relevant content and generate suggested replies, significantly improving the efficiency of their ticket management process.
How does the comprehensive search bar improve the effectiveness of the support team?
The AI-powered search bar provides the support team with quick access to relevant information, enabling them to resolve customer queries more effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Foundry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
