ClubUnity receives hundreds of inquiries daily from its members about membership benefits, event details, and payment issues. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, reducing the response time significantly.
The AI also enhances the search results in the knowledge base, making it easier for members to find relevant information. This has reduced the number of tickets and improved member satisfaction.
ClubUnity also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps the support team to focus on urgent and important inquiries first.
With Deskhero's user groups feature, ClubUnity has created different groups for its support team based on their expertise. When a ticket is received, it is automatically assigned to the appropriate group, improving the efficiency of the support process.
ClubUnity also uses Deskhero's REST API to integrate the platform with its existing systems, providing a seamless experience for both the members and the support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in reducing the response time and improving the efficiency of the support process.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search results in the knowledge base. It makes it easier for users to find relevant information, reducing the number of tickets and improving user satisfaction.
How does ClubUnity use Deskhero's user groups feature?
ClubUnity has created different groups for its support team based on their expertise using Deskhero's user groups feature. When a ticket is received, it is automatically assigned to the appropriate group, improving the efficiency of the support process.
* This article provides an example of how a fictive company in the Fraternal and Service Club Memberships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
