ServiceSociety receives numerous inquiries from its members about service opportunities, membership renewals, and event registrations. To manage these inquiries effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The AI also improves the search results in the knowledge base, making it easier for members to find relevant information. This has led to a decrease in the number of tickets and an increase in member satisfaction.
ServiceSociety uses Deskhero's custom fields and structured data lists to organize and prioritize tickets. This allows the support team to focus on urgent and important inquiries first.
By using Deskhero's user groups feature, ServiceSociety has created different groups for its support team based on their areas of expertise. When a ticket is received, it is automatically assigned to the relevant group, enhancing the efficiency of the support process.
ServiceSociety also uses Deskhero's REST API to integrate the platform with its existing systems, providing a seamless experience for both the members and the support team.
How does Deskhero's AI help ServiceSociety in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in reducing the response time and improving the efficiency of the support process.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search results in the knowledge base. It makes it easier for users to find relevant information, reducing the number of tickets and improving user satisfaction.
How does ServiceSociety use Deskhero's user groups feature?
ServiceSociety has created different groups for its support team based on their areas of expertise using Deskhero's user groups feature. When a ticket is received, it is automatically assigned to the relevant group, enhancing the efficiency of the support process.
* This article provides an example of how a fictive company in the Fraternal and Service Club Memberships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
