The Brotherhood Club has a large member base, which often leads to a high volume of support tickets. With Deskhero, they are able to manage these tickets effectively using the kanban board and user groups. The custom fields and structured data lists allow them to categorize and prioritize tickets based on their urgency and relevance.
Deskhero's AI capabilities have been instrumental in improving the club's response time and quality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to suggest relevant replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
The Brotherhood Club also uses Deskhero's AI capabilities to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the club's website. This has significantly reduced the time and effort required to maintain and update the knowledge base.
Furthermore, the comprehensive search bar powered by AI has made it easier for members to find the information they need. The AI-enhanced search results are more accurate and relevant, leading to a better user experience.
The REST API provided by Deskhero has allowed The Brotherhood Club to integrate the platform with their existing systems, further enhancing their support services. Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of The Brotherhood Club's customer support and helpdesk services.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This ensures that the responses are accurate and helpful.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This reduces the time and effort required to maintain and update the knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to provide more accurate and relevant results. This leads to a better user experience.
* This article provides an example of how a fictive company in the Fraternal Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
