Sisterhood Alliance receives numerous queries and requests from its members daily. Managing these effectively was a challenge until they started using Deskhero. The platform's ticket management feature and custom email domains have streamlined the process, ensuring that no request goes unnoticed.
Deskhero's AI capabilities have been a game-changer for Sisterhood Alliance. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This has drastically reduced the response time and improved the quality of the responses.
Maintaining an up-to-date knowledge base was a time-consuming task for Sisterhood Alliance. However, with Deskhero's AI, they can now generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made maintaining the knowledge base much easier and more efficient.
The AI-powered comprehensive search bar has also improved the user experience. Members can now easily find the information they need, thanks to the AI-enhanced search results.
Finally, the REST API provided by Deskhero has enabled Sisterhood Alliance to integrate the platform with their existing systems, further improving their member support services. Overall, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of Sisterhood Alliance's support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This drastically reduces the time taken to respond to queries and improves the quality of the responses.
How does Deskhero's AI make maintaining the knowledge base easier?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This automates the process of updating the knowledge base, making it much easier and more efficient.
How does Deskhero's AI enhance the user experience?
Deskhero's AI enhances the user experience by providing more accurate and relevant search results. This makes it easier for members to find the information they need.
* This article provides an example of how a fictive company in the Fraternal Organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
