Chill Cuts Ltd. uses Deskhero's AI to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly improved the speed and accuracy of their helpdesk responses.
The company also uses Deskhero's AI to enhance search results. This feature has made it easier for the helpdesk team to find relevant information quickly, thereby improving their efficiency and productivity.
By leveraging Deskhero's AI, Chill Cuts Ltd. has been able to automate a significant portion of their helpdesk process. This has not only saved the company time and resources but also improved customer satisfaction.
Deskhero's AI has also enabled Chill Cuts Ltd. to provide personalized helpdesk support. The AI analyzes the customer's query and suggests a reply that is tailored to the customer's specific needs.
Overall, Deskhero's AI capabilities have revolutionized Chill Cuts Ltd.'s helpdesk process, making it more efficient, effective, and personalized.
How has Deskhero's AI improved the speed and accuracy of helpdesk responses at Chill Cuts Ltd.?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are quick, accurate, and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results. This makes it easier for the helpdesk team to find relevant information quickly.
How does Deskhero's AI contribute to personalized helpdesk support?
Deskhero's AI analyzes the customer's query and suggests a reply that is tailored to the customer's specific needs. This ensures that each customer receives personalized support.
* This article provides an example of how a fictive company in the Freezing Meats for Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
