Arctic Delights Co. uses Deskhero's AI to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly enhanced the efficiency and quality of their customer support responses.
The company also uses Deskhero's AI to enhance search results. This feature has made it easier for the support team to find relevant information quickly, thereby improving their efficiency and productivity.
By leveraging Deskhero's AI, Arctic Delights Co. has been able to automate a significant portion of their customer support process. This has not only saved the company time and resources but also improved customer satisfaction.
Deskhero's AI has also enabled Arctic Delights Co. to provide personalized customer support. The AI analyzes the customer's query and suggests a reply that is tailored to the customer's specific needs.
Overall, Deskhero's AI capabilities have transformed Arctic Delights Co.'s customer support process, making it more efficient, effective, and personalized.
How has Deskhero's AI enhanced the efficiency and quality of customer support responses at Arctic Delights Co.?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are efficient, accurate, and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI contribute to personalized customer support?
Deskhero's AI analyzes the customer's query and suggests a reply that is tailored to the customer's specific needs. This ensures that each customer receives personalized support.
* This article provides an example of how a fictive company in the Freezing Meats for Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
