TowPro Services maintains an extensive knowledge base to assist their customer support team. The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature saves significant time and effort in manual data entry.
Deskhero's AI uses OpenAI Embeddings to analyze the content of these articles. This analysis helps in categorizing the articles and making them easily searchable for the support team.
The AI capabilities of Deskhero also enhance the comprehensive search bar. When a support representative searches for a specific topic, the AI provides the most relevant articles based on its analysis of previous tickets, uploaded files, and scraped website data.
Moreover, Deskhero's AI generates suggested replies for customer queries based on the analyzed content. This feature helps the support team respond to customers more accurately and quickly, improving overall customer satisfaction.
Lastly, TowPro Services uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature saves significant time and effort in manual data entry.
How does the AI-enhanced search bar improve search results?
When a search is made, Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows the platform to be integrated with existing systems for seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Freight Barging and Towing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
