BargeMaster Logistics receives hundreds of customer queries daily. The company uses Deskhero's ticket management feature to organize these queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, helping the support team prioritize and address the most urgent issues first.
The company also utilizes Deskhero's custom fields and structured data lists to categorize tickets based on various parameters like urgency, type of issue, and customer type. This further enhances the efficiency of the support team and reduces response time.
Deskhero's AI capabilities extend to its comprehensive search bar as well. When a customer support representative searches for a specific issue, the AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results. This feature has significantly reduced the time spent on finding solutions to customer queries.
Moreover, Deskhero's AI generates suggested replies based on the analyzed content. These suggestions help the support team respond to customers more accurately and quickly, improving overall customer satisfaction.
Lastly, BargeMaster Logistics uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. Based on this analysis, it can identify urgent issues and prioritize them for the support team.
How does the AI-enhanced search bar work?
When a search is made, Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows the platform to be integrated with existing systems for seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Freight Barging and Towing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
