GlobalFreight Solutions receives a high volume of customer inquiries daily, ranging from shipment tracking to pricing queries. By implementing Deskhero, they were able to automate the process of sorting and responding to these tickets using AI-powered suggestions. This significantly reduced the response time and improved customer satisfaction.
The AI capabilities of Deskhero use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files like policies and manuals. This allows the system to generate accurate and relevant responses to customer inquiries.
Deskhero also enhances the search results by leveraging the same AI technology. This enables GlobalFreight's customer support team to quickly find relevant information and resolve customer issues more efficiently.
In addition, the AI-powered knowledge base feature allows GlobalFreight to automatically generate articles from word, powerpoint, or pdf files. This has significantly reduced the time spent on manual data entry and increased the efficiency of their support team.
Overall, Deskhero's advanced AI capabilities have enabled GlobalFreight Solutions to improve their customer support services, reduce response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other uploaded files to generate accurate and relevant responses to customer inquiries. This automates the process of sorting and responding to tickets, reducing response time and improving customer satisfaction.
How does Deskhero enhance search results?
Deskhero uses advanced AI technology to analyze the content and context of search queries. This enables it to provide more accurate and relevant search results, helping customer support teams to quickly find the information they need.
How does the AI-powered knowledge base feature work?
The AI-powered knowledge base feature in Deskhero can automatically generate articles from word, powerpoint, or pdf files. This reduces the time spent on manual data entry and increases the efficiency of the support team.
* This article provides an example of how a fictive company in the Freight forwarding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
