TransOcean Logistics deals with a wide range of customer inquiries every day. To manage this effectively, they implemented Deskhero's AI-enhanced search, which has significantly improved the speed and accuracy of their customer service responses.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to enhance the search results. This allows TransOcean's customer service team to quickly find the most relevant information to answer customer inquiries.
Additionally, Deskhero's AI capabilities also suggest replies based on the analyzed data. This not only speeds up the response time but also ensures that the responses are accurate and relevant to the customer's query.
The AI-powered knowledge base feature further enhances the efficiency of TransOcean's customer service. It automatically generates articles from word, powerpoint, or pdf files, reducing the time spent on manual data entry.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of TransOcean Logistics' customer service, providing faster and more accurate responses to customer inquiries.
How does Deskhero's AI-enhanced search improve customer service?
Deskhero's AI-enhanced search analyzes data from previous tickets, knowledge base articles, and other uploaded files to provide more accurate and relevant search results. This allows customer service teams to quickly find the information they need to respond to customer inquiries.
How does Deskhero suggest replies to customer inquiries?
Deskhero uses advanced AI technology to analyze the content and context of customer inquiries. Based on this analysis, it suggests accurate and relevant responses, speeding up the response time and improving customer satisfaction.
How does the AI-powered knowledge base feature enhance customer service efficiency?
The AI-powered knowledge base feature in Deskhero automatically generates articles from word, powerpoint, or pdf files. This reduces the time spent on manual data entry and allows customer service teams to quickly find the information they need.
* This article provides an example of how a fictive company in the Freight forwarding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
