Dealing with a large number of customer queries daily was a daunting task for AirFlowTech. The company used Deskhero's ticket management system to handle these queries, but the volume of tickets was still challenging for their support team.
Deskhero's advanced AI capabilities provided a solution. The AI, using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, suggested relevant responses to customer queries. This drastically decreased the time taken to respond to each ticket, enhancing overall efficiency.
The AI also improved the search results in the knowledge base, enabling customers to find solutions to their issues quicker, thereby reducing the number of tickets raised. The AI's capability to generate knowledge base articles from word, powerpoint, pdf files also contributed to expanding the knowledge base quickly.
By integrating Deskhero's REST API with AirFlowTech's existing systems, seamless data exchange was achieved, further boosting the AI's performance. The AI could now learn from a broader range of data, refining its suggestions and search results.
In conclusion, Deskhero's advanced AI capabilities have empowered AirFlowTech to deliver quicker, more precise customer support, resulting in an enhanced customer experience.
How has Deskhero's AI enhanced AirFlowTech's customer support efficiency?
Deskhero's AI suggests relevant responses to customer queries using OpenAI Embeddings, which drastically decreases the time taken to respond to each ticket, enhancing overall efficiency.
How does the AI improve the search results in the knowledge base?
The AI uses OpenAI Embeddings from various sources to improve the search results in the knowledge base, enabling customers to find solutions to their issues quicker and reducing the number of tickets raised.
How has the integration of Deskhero's REST API boosted the AI's performance?
The integration of Deskhero's REST API with AirFlowTech's existing systems allows seamless data exchange, enabling the AI to learn from a broader range of data and refine its suggestions and search results.
* This article provides an example of how a fictive company in the Fresh air intake systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
