VentilaPro receives numerous customer queries daily, from installation guidance to troubleshooting. The company utilized Deskhero's ticket management system to effectively organize these queries. However, the high volume of tickets was burdensome for their support team.
Deskhero's advanced AI capabilities offered a solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI could suggest relevant responses to customer queries. This significantly reduced the time taken to respond to each ticket, improving overall efficiency.
The AI also enhanced the search results in the knowledge base. Customers could now find solutions to their problems faster, reducing the number of tickets raised. The AI's ability to generate knowledge base articles from word, powerpoint, pdf files also helped in expanding the knowledge base rapidly.
Deskhero's REST API was integrated with VentilaPro's existing systems, allowing seamless data exchange and further enhancing the AI's performance. The AI could now learn from a wider range of data, improving its suggestions and search results.
Overall, Deskhero's advanced AI capabilities have enabled VentilaPro to provide faster, more accurate customer support, leading to improved customer satisfaction.
How has Deskhero's AI improved VentilaPro's response times?
By suggesting relevant responses to customer queries, Deskhero's AI has significantly reduced the time taken to respond to each ticket, improving overall efficiency.
How has the AI enhanced the search results in the knowledge base?
The AI uses OpenAI Embeddings from various sources to enhance the search results in the knowledge base. This allows customers to find solutions to their problems faster, reducing the number of tickets raised.
How has the integration of Deskhero's REST API improved the AI's performance?
The integration of Deskhero's REST API with VentilaPro's existing systems allows seamless data exchange, enabling the AI to learn from a wider range of data and improve its suggestions and search results.
* This article provides an example of how a fictive company in the Fresh air intake systems installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
