SpudSolutions was struggling with the management of user groups and custom fields in their customer support system. With Deskhero, they were able to easily manage user groups and custom fields using AI, thereby improving the efficiency of their customer support system.
The AI capabilities of Deskhero also helped SpudSolutions in managing custom email domains. The AI was able to automatically sort and categorize emails based on their content, thereby reducing the workload of the customer support team.
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the response time and improved the quality of responses.
Moreover, the Kanban board feature of Deskhero, powered by AI, has made it easier for the customer support team to track and manage tickets. This has resulted in improved productivity and efficiency.
Finally, the REST API provided by Deskhero has enabled SpudSolutions to integrate the platform with other systems in the company, thereby improving overall operational efficiency.
How does Deskhero's AI help in managing user groups and custom fields?
Deskhero's AI can easily manage user groups and custom fields, thereby improving the efficiency of the customer support system.
How does Deskhero's AI improve email management?
Deskhero's AI can automatically sort and categorize emails based on their content, thereby reducing the workload of the customer support team.
How does Deskhero's AI enhance the functionality of the Kanban board?
Deskhero's AI enhances the functionality of the Kanban board by making it easier to track and manage tickets. This results in improved productivity and efficiency.
* This article provides an example of how a fictive company in the Fresh-Cut Potatoes Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
