TaterTech was dealing with the challenge of managing a large volume of customer queries and complaints. The traditional ticket management system was proving to be inefficient. With Deskhero, they were able to automate ticket management using AI, thereby reducing response time and improving customer satisfaction.
The AI capabilities of Deskhero also helped TaterTech in generating knowledge base articles from various sources like word documents, PowerPoint presentations, PDF files, and even scraped website data. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the workload of the customer support team at TaterTech.
Moreover, the comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution of customer queries and improved customer satisfaction.
Finally, the REST API provided by Deskhero has enabled TaterTech to integrate the platform with other systems in the company, thereby improving overall operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, thereby automating the process of ticket management.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word documents, PowerPoint presentations, PDF files, and scraped website data. This ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI embeddings to find relevant information quickly. This results in faster resolution of customer queries and improved customer satisfaction.
* This article provides an example of how a fictive company in the Fresh-Cut Potatoes Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
