PoultryGuard receives numerous customer inquiries daily, ranging from product usage to troubleshooting issues. With Deskhero, they can manage these tickets efficiently using the Kanban board and custom fields, ensuring all inquiries are addressed promptly.
Deskhero's advanced AI capabilities play a significant role in enhancing PoultryGuard's customer service. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing response time.
The AI-powered comprehensive search bar allows PoultryGuard's support team to quickly find relevant information from the vast amount of data available. This feature not only improves the team's productivity but also ensures customers receive accurate and timely responses.
Deskhero's AI capabilities also help PoultryGuard in creating a robust knowledge base. The AI can generate articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature makes it easier for PoultryGuard to keep their knowledge base up-to-date and comprehensive.
Overall, Deskhero's advanced AI capabilities have significantly improved PoultryGuard's customer support efficiency, reduced response time, and enhanced customer satisfaction.
How does Deskhero's AI improve PoultryGuard's response time?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, which drastically reduces the time taken to respond to customer inquiries.
How does Deskhero's AI help in creating a knowledge base for PoultryGuard?
Deskhero's AI can generate knowledge base articles from word, PowerPoint, PDF files, and even scrape data from the company's website. This feature makes it easier for PoultryGuard to keep their knowledge base up-to-date and comprehensive.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available. This feature improves the support team's productivity and ensures customers receive accurate and timely responses.
* This article provides an example of how a fictive company in the Fresh Poultry Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
