FreshFields receives a high volume of customer queries regarding product quality, delivery options, and organic farming methods. Managing these queries manually was challenging and inefficient. With Deskhero's AI-powered ticket management system, FreshFields can now automatically sort and prioritize tickets, ensuring prompt and effective resolution.
The AI capabilities also assist FreshFields in generating suggested replies to customer queries. By using OpenAI embeddings from previous tickets and knowledge base articles, Deskhero provides precise and timely responses, enhancing customer satisfaction.
FreshFields also utilizes Deskhero's website scraping feature to monitor market trends and competitor activities. The AI system evaluates the scraped data and generates valuable insights, aiding the company in making strategic business decisions.
Additionally, the AI-enhanced search bar enables FreshFields' customer service team to swiftly locate relevant information from the extensive knowledge base, reducing response times and boosting efficiency.
Lastly, FreshFields uses Deskhero's REST API to integrate the platform with their existing systems, ensuring smooth data exchange and further optimizing their customer service operations.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities sort and prioritize tickets based on their importance and relevance, ensuring that critical issues are addressed promptly. It also suggests replies based on past tickets and knowledge base articles, improving response accuracy and speed.
How does website scraping assist FreshFields?
Website scraping allows FreshFields to gather data from various sources, including competitor websites. The AI system analyzes this data to generate valuable insights, helping the company stay updated with market trends and make strategic business decisions.
How does the AI-enhanced search bar benefit FreshFields' customer service team?
The AI-enhanced search bar enables the customer service team to swiftly locate relevant information from the extensive knowledge base. This reduces response times and boosts the efficiency of the team, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Fruit and Vegetable Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
