Fresh Harvest Co. receives numerous queries daily regarding product availability, delivery times, and special offers. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management and AI capabilities, the company can now automatically categorize and prioritize tickets, ensuring faster resolution times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helps Fresh Harvest Co. to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
The knowledge base feature of Deskhero has been particularly beneficial for Fresh Harvest Co. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has greatly reduced the time spent on creating and updating the knowledge base, allowing the support team to focus more on resolving customer issues.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. Whether it's a past ticket, an article in the knowledge base, or a policy document, the AI-enhanced search delivers accurate results in no time.
Lastly, Fresh Harvest Co. has been able to customize Deskhero according to their needs using the platform's REST API. This has allowed them to integrate Deskhero seamlessly into their existing systems, making it a valuable addition to their customer support operations.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to categorize and prioritize tickets. It also generates suggested replies, reducing response time.
How does the knowledge base feature benefit Fresh Harvest Co.?
The AI in Deskhero can generate knowledge base articles from various file types and even scrape data from the company's website. This reduces the time spent on creating and updating the knowledge base.
How does the AI-enhanced search work?
Deskhero's comprehensive search bar uses AI to find relevant information quickly, whether it's a past ticket, an article in the knowledge base, or a policy document.
* This article provides an example of how a fictive company in the Fruit and vegetable markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
