Green Grocer's Market gets a lot of customer queries every day about product details, delivery schedules, and promotional offers. Handling these queries manually was proving to be a challenge. With Deskhero's ticket management and AI capabilities, the company can now automatically sort and prioritize tickets, ensuring quicker resolution times.
The AI in Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helps Green Grocer's Market to generate suggested replies, significantly reducing the response time and enhancing customer satisfaction.
The knowledge base feature of Deskhero has been especially useful for Green Grocer's Market. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has greatly reduced the time spent on creating and updating the knowledge base, allowing the support team to focus more on resolving customer issues.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. Whether it's a past ticket, an article in the knowledge base, or a policy document, the AI-enhanced search delivers accurate results in no time.
Finally, Green Grocer's Market has been able to customize Deskhero according to their needs using the platform's REST API. This has allowed them to integrate Deskhero seamlessly into their existing systems, making it a valuable addition to their customer service operations.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to sort and prioritize tickets. It also generates suggested replies, reducing response time.
How does the knowledge base feature benefit Green Grocer's Market?
The AI in Deskhero can generate knowledge base articles from various file types and even scrape data from the company's website. This reduces the time spent on creating and updating the knowledge base.
How does the AI-enhanced search work?
Deskhero's comprehensive search bar uses AI to find relevant information quickly, whether it's a past ticket, an article in the knowledge base, or a policy document.
* This article provides an example of how a fictive company in the Fruit and vegetable markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
