Canned Delights receives a high volume of customer queries daily. Using Deskhero's ticket management system, the company is able to handle these queries effectively. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and suggesting relevant responses.
The company also uses Deskhero's AI to create a comprehensive knowledge base. The AI generates articles from various sources like Word, PowerPoint, and PDF files, which are then used to respond to customer queries. This has significantly reduced the time spent on manually creating these articles.
Deskhero's website scraping feature is another tool that Canned Delights finds extremely useful. The AI scrapes data from their website and uses it to enhance search results and suggest replies. This has improved the accuracy of the responses provided to customers, leading to increased customer satisfaction.
Furthermore, the company uses Deskhero's custom fields and user groups to provide personalized customer support. The AI capabilities help in identifying patterns and trends in customer queries, enabling the company to tailor their responses accordingly.
Overall, Deskhero's advanced AI capabilities have greatly improved Canned Delights' helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities improve ticket management by analyzing previous tickets and suggesting relevant responses. This helps in providing quick and accurate responses to customer queries.
How does Deskhero generate knowledge base articles?
Deskhero uses its advanced AI to generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. This reduces the time spent on manually creating these articles.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results and suggest replies. This improves the accuracy of the responses provided to customers.
* This article provides an example of how a fictive company in the Fruit Canning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
