Tropical Treasures receives a wide range of customer queries daily. With Deskhero's ticket management system, the company is able to categorize and prioritize these queries effectively. The AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's advanced AI to generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. This feature has significantly reduced the time spent on manually creating these articles, allowing the support team to focus more on resolving customer issues.
Deskhero's website scraping feature has been particularly useful for Tropical Treasures. The AI scrapes data from their website and uses it to enhance search results and suggest replies. This has improved the accuracy of the responses provided to customers, leading to increased customer satisfaction.
Furthermore, the company uses Deskhero's custom fields and user groups to personalize their customer support services. The AI capabilities help in identifying patterns and trends in customer queries, enabling the company to tailor their responses accordingly.
Overall, Deskhero's advanced AI capabilities have optimized Tropical Treasures' customer support services, making them more efficient and customer-centric.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities enhance ticket management by suggesting replies based on previous tickets and knowledge base articles. This helps in providing quick and accurate responses to customer queries.
How does Deskhero generate knowledge base articles?
Deskhero uses its advanced AI to generate knowledge base articles from various sources like Word, PowerPoint, and PDF files. This reduces the time spent on manually creating these articles.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results and suggest replies. This improves the accuracy of the responses provided to customers.
* This article provides an example of how a fictive company in the Fruit Canning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
