Dried Delights receives numerous customer queries regarding their dried fruit products, shipping details, and return policies. They use Deskhero's advanced AI capabilities to manage these queries efficiently and provide timely responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures consistency in the responses.
Using Deskhero's custom email domains, Dried Delights can provide a personalized touch to their customer interactions. The AI capabilities help in categorizing the emails based on their content and directing them to the appropriate customer support representative.
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the Dried Delights website. The AI uses this data to provide accurate and up-to-date responses to customer queries.
By integrating Deskhero's REST API with their existing systems, Dried Delights can automate their customer support processes, thereby improving their efficiency and customer satisfaction.
How does the AI categorize the emails?
The AI uses OpenAI Embeddings from the email content to categorize the emails and direct them to the appropriate customer support representative.
How does the AI provide accurate and up-to-date responses?
The AI uses the data from the knowledge base and the latest information from the website, collected through Deskhero's website scraping feature, to provide accurate and up-to-date responses.
How can Deskhero's REST API improve customer support processes?
By integrating Deskhero's REST API with existing systems, you can automate many customer support processes, thereby improving efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Fruit Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
