Fruitful Harvest often deals with a large number of customer queries about their dried fruit products, order status, and delivery details. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero help in auto-generating responses to common questions by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
Deskhero's custom fields and user groups allow Fruitful Harvest to categorize their customers based on their preferences and past interactions. This helps in providing personalized responses and improves customer satisfaction.
The AI also enhances the search results in the knowledge base by using embeddings from uploaded files like policies, manuals, and presentations. This ensures that customers find relevant information quickly and reduces the load on the customer support team.
Deskhero's website scraping feature allows Fruitful Harvest to keep their knowledge base updated with the latest information from their website. The AI uses this data to provide accurate and up-to-date responses to customer queries.
By integrating Deskhero's REST API with their existing systems, Fruitful Harvest can automate many of their customer support processes and improve their efficiency.
How does the AI generate responses to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
How does the AI enhance search results in the knowledge base?
The AI uses embeddings from uploaded files like policies, manuals, and presentations to enhance the search results in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects the latest information from your website and updates the knowledge base. The AI uses this data to provide accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Fruit Drying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
