FruitFusion receives numerous customer queries daily about their juicing products and processes. Using Deskhero's ticket management feature, they can handle these queries in an organized manner. The platform's AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also improves FruitFusion's search functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content quickly. This not only saves time but also ensures that the customer support team provides accurate information to the customers.
FruitFusion also uses Deskhero's AI to generate knowledge base articles from their policy documents, manuals, and presentations. These articles serve as a valuable resource for both the customer support team and the customers, helping to resolve queries quickly.
By utilizing Deskhero's REST API, FruitFusion integrates the platform with their existing systems. This integration allows them to leverage Deskhero's advanced AI capabilities across their operations, improving overall efficiency.
Since implementing Deskhero's AI capabilities, FruitFusion has seen a significant improvement in their customer support services. They are now able to handle customer queries more efficiently and provide accurate information quickly.
How does Deskhero's AI suggest replies to customer queries at FruitFusion?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This information is used to find relevant content and generate suggested replies.
How does Deskhero's AI improve the search functionality at FruitFusion?
Deskhero's AI improves the search functionality by using OpenAI Embeddings from various sources to find relevant content quickly and accurately. This ensures that the customer support team provides accurate information to the customers.
How does FruitFusion use Deskhero's REST API?
FruitFusion uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the advanced AI capabilities of Deskhero across their operations.
* This article provides an example of how a fictive company in the Fruit Juicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
