JuiceJoy receives a high volume of customer queries regarding their products, ingredients, and juicing processes. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board. The AI capabilities of Deskhero enhance this process by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also enhances JuiceJoy's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the platform can find relevant content quickly and accurately. This significantly reduces the time spent searching for information and increases the efficiency of the customer support team.
JuiceJoy also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly create comprehensive and informative articles that can be used to answer customer queries. The AI also scrapes data from JuiceJoy's website to keep the knowledge base up-to-date.
Finally, JuiceJoy uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation.
The use of Deskhero's AI capabilities has significantly improved JuiceJoy's customer support operations. They are now able to provide quick and accurate responses to customer queries, and their support team is more efficient than ever.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It uses this information to find relevant content and generate suggested replies.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by leveraging OpenAI Embeddings from various sources to find relevant content quickly and accurately. This reduces the time spent searching for information and increases the efficiency of the customer support team.
How does JuiceJoy use Deskhero's REST API?
JuiceJoy uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the advanced AI capabilities of Deskhero across their entire operation.
* This article provides an example of how a fictive company in the Fruit Juicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
