FreshFruit Inc., a leading company in the fruit preserving industry, was facing challenges in managing their growing customer inquiries. They needed a solution that could effectively manage their customer support tickets and provide quick and accurate responses.
With Deskhero, FreshFruit Inc. was able to structure their customer inquiries into a manageable list of tickets. The platform's advanced AI capabilities were used to analyze previous tickets and knowledge base articles to suggest relevant replies to new inquiries.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files, the AI was able to provide more relevant search results, making it easier for the customer support team to find the information they needed.
Additionally, FreshFruit Inc. utilized Deskhero's custom fields and user groups to further organize their customer support process. This allowed them to categorize inquiries based on their nature and assign them to the appropriate team members.
Through Deskhero, FreshFruit Inc. was able to significantly improve their customer support efficiency and response time, leading to increased customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to analyze the context of the inquiry and suggest relevant replies.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to provide more relevant and context-specific results.
Can Deskhero categorize customer inquiries?
Yes, with Deskhero's custom fields and user groups, you can categorize inquiries based on their nature and assign them to the appropriate team members.
* This article provides an example of how a fictive company in the Fruit Preserving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
