CitrusKing Co., a major player in the fruit preserving industry, was looking for a way to improve their customer support services. They needed a solution that could provide quick and accurate responses to customer inquiries while also keeping up-to-date with the latest information on their website.
With Deskhero, CitrusKing Co. was able to leverage the platform's advanced AI capabilities to scrape their website for the latest information. This information was then used to enhance the knowledge base and provide more accurate responses to customer inquiries.
Deskhero's AI also used OpenAI Embeddings from previous tickets, knowledge base articles, and the scraped website data to suggest relevant replies to new inquiries. This significantly improved the response time and accuracy of their customer support services.
CitrusKing Co. also utilized Deskhero's custom fields and user groups to further organize their customer support process. This allowed them to categorize inquiries based on their nature and assign them to the appropriate team members.
By leveraging Deskhero, CitrusKing Co. was able to significantly improve their customer support efficiency and response time, leading to increased customer satisfaction.
How does Deskhero's AI use website scraping to improve customer support?
Deskhero's AI scrapes your website for the latest information, which is then used to enhance the knowledge base and provide more accurate responses to customer inquiries.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to analyze the context of the inquiry and suggest relevant replies.
Can Deskhero categorize customer inquiries?
Yes, with Deskhero's custom fields and user groups, you can categorize inquiries based on their nature and assign them to the appropriate team members.
* This article provides an example of how a fictive company in the Fruit Preserving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
