BerryBest Ltd., a renowned company in the fruit preserving industry, was struggling with an overwhelming number of customer support tickets. They needed a solution that could not only manage these tickets but also provide quick and accurate responses.
With Deskhero, BerryBest Ltd. was able to efficiently manage their customer support tickets using the platform's structured data lists and kanban board. The advanced AI capabilities of Deskhero were used to analyze previous tickets and suggest relevant replies, significantly reducing the response time.
Deskhero's AI also enhanced the search results within the platform. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI was able to provide more relevant search results, making it easier for the customer support team to find the information they needed.
BerryBest Ltd. also utilized Deskhero's custom email domains and user groups to further streamline their customer support process. This allowed them to maintain a professional image while ensuring that inquiries were handled by the appropriate team members.
By leveraging Deskhero, BerryBest Ltd. was able to significantly improve their customer support efficiency and response time, leading to increased customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to analyze the context of the inquiry and suggest relevant replies, helping to manage and respond to customer support tickets more efficiently.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to provide more relevant and context-specific results.
Can Deskhero handle custom email domains?
Yes, Deskhero supports custom email domains, allowing you to maintain a professional image in your customer support communications.
* This article provides an example of how a fictive company in the Fruit Preserving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
