Fresh Produce Connect receives hundreds of customer queries daily about product availability, shipment status, and product quality. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature, the company has been able to categorize, prioritize, and track customer queries more effectively. The AI-powered system suggests replies based on previous tickets and knowledge base articles, significantly reducing response time.
The company also leverages Deskhero's custom fields and structured data lists to collect specific information from customers, such as their preferred fruits or vegetables, delivery preferences, and feedback. This data is then used by the AI to personalize customer interactions and improve service delivery.
Deskhero's knowledge base feature has been instrumental in providing customers with instant answers to common questions. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has reduced the number of repetitive queries and freed up the support team to handle more complex issues.
Fresh Produce Connect also uses Deskhero's comprehensive search bar and REST API to integrate their customer support services with other business applications. The AI-enhanced search results provide quick and relevant solutions to customer queries, improving the overall customer experience.
Overall, Deskhero's advanced AI capabilities have transformed Fresh Produce Connect's customer support services, making them more efficient and customer-centric.
How has Deskhero improved response times?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, which significantly reduces the time taken to respond to customer queries.
How does Deskhero use collected customer data?
Deskhero uses collected customer data to personalize customer interactions and improve service delivery.
How does Deskhero's AI enhance search results?
The AI-enhanced search results provide quick and relevant solutions to customer queries, improving the overall customer experience.
* This article provides an example of how a fictive company in the Fruit and Vegetable Produce Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
