VeggieLink deals with a high volume of customer queries related to order placement, delivery schedules, and product information. Prior to using Deskhero, managing these queries was a manual and time-consuming process. However, with Deskhero's ticket management system, the company can now efficiently track and resolve customer queries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond.
The company also uses Deskhero's custom fields and structured data lists to capture specific customer information, such as their preferred delivery times, product preferences, and feedback. This data is used by the AI to customize customer interactions and enhance service delivery.
Deskhero's knowledge base feature has been a game-changer for VeggieLink. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website. This has not only reduced the number of repetitive queries but also empowered customers to find answers to their questions instantly.
VeggieLink also leverages Deskhero's comprehensive search bar and REST API to integrate their helpdesk services with other business applications. The AI-enhanced search results ensure that customers find the most relevant solutions to their queries quickly and easily.
Overall, Deskhero's advanced AI capabilities have revolutionized VeggieLink's helpdesk services, making them more efficient and customer-friendly.
How has Deskhero improved VeggieLink's response times?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, which significantly reduces the time taken to respond to customer queries.
How does VeggieLink use the customer data collected through Deskhero?
VeggieLink uses the customer data collected through Deskhero to customize customer interactions and enhance service delivery.
How does Deskhero's AI enhance search results for VeggieLink?
Deskhero's AI-enhanced search results ensure that customers find the most relevant solutions to their queries quickly and easily.
* This article provides an example of how a fictive company in the Fruit and Vegetable Produce Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
