CapitalAdmin Services deals with a multitude of client queries daily, which require timely and accurate responses. Deskhero has been instrumental in managing these tickets efficiently, ensuring every client receives a satisfactory response.
The advanced AI capabilities of Deskhero have been a game-changer for CapitalAdmin Services. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, greatly reducing the response time.
Additionally, the AI-enhanced search results have simplified the process of finding relevant information for the support team. Instead of sifting through numerous documents and webpages, they can now get precise search results instantly.
The custom fields and user groups features have also been beneficial for CapitalAdmin Services, allowing them to categorize their clients and queries more effectively. This has led to more personalized responses, thereby improving client satisfaction.
In conclusion, the integration of Deskhero and its AI capabilities has revolutionized CapitalAdmin Services' helpdesk operations, enhancing efficiency, response times, and client satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by using OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, greatly reducing the response time and improving the accuracy of responses.
How does Deskhero enhance the search process?
Deskhero enhances the search process by using its AI capabilities to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures precise and instant search results.
How does Deskhero contribute to client satisfaction?
Deskhero contributes to client satisfaction by ensuring quick and accurate responses to client queries. The AI capabilities help generate suggested replies and enhance search results, while features like custom fields and user groups enable more personalized responses.
* This article provides an example of how a fictive company in the Fund administration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
