GlobalFund Services handles a vast number of customer queries every day, which necessitate prompt and accurate responses. With Deskhero, they have been able to manage these tickets effectively, ensuring every customer is attended to.
Deskhero's advanced AI capabilities have played a crucial role in this process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Moreover, the AI-enhanced search results have made it easier for the support team to find relevant information quickly. Instead of manually searching through numerous documents and webpages, they can now get accurate search results in an instant.
The custom fields and user groups features have also proved beneficial for GlobalFund Services, enabling them to categorize their customers and queries more effectively. This has resulted in more personalized and targeted responses, enhancing customer satisfaction.
In summary, the integration of Deskhero and its AI capabilities has revolutionized GlobalFund Services' customer support operations, improving efficiency, response times, and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures accurate and instant search results.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by ensuring quick and accurate responses to customer queries. The AI capabilities help generate suggested replies and enhance search results, while features like custom fields and user groups enable more personalized and targeted responses.
* This article provides an example of how a fictive company in the Fund administration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
