ResourceRise uses Deskhero's structured data lists and custom fields to organize and categorize their customer inquiries. The AI capabilities of Deskhero enhance this process by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
The AI also improves the ticket management system. It uses the embeddings to analyze the content of new tickets and automatically assigns them to the appropriate user groups based on the nature of the inquiry. This reduces the manual workload and ensures that tickets are handled by the most qualified personnel.
Deskhero's AI capabilities also enhance ResourceRise's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, and even scrape data from websites. This makes it easier for ResourceRise to keep their knowledge base up-to-date with the latest information.
ResourceRise also benefits from the AI-enhanced comprehensive search bar. The AI uses the embeddings to improve search results, making it easier for both customers and staff to find the information they need.
Finally, the AI capabilities of Deskhero help ResourceRise in generating suggested replies. The AI uses the embeddings to analyze the content of a ticket and generate a suggested reply, which can then be reviewed and sent by a customer support agent. This speeds up the response time and improves customer satisfaction.
How does Deskhero's AI improve ticket management?
The AI uses OpenAI Embeddings to analyze the content of new tickets and automatically assigns them to the appropriate user groups based on the nature of the inquiry. This reduces the manual workload and ensures that tickets are handled by the most qualified personnel.
How does the AI-enhanced search bar work?
The AI uses the embeddings to improve search results, making it easier for both customers and staff to find the information they need.
How does the AI generate suggested replies?
The AI uses the embeddings to analyze the content of a ticket and generate a suggested reply, which can then be reviewed and sent by a customer support agent. This speeds up the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Fundraising and Resource Allocation Assistance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
