FurReal Cleaners receives numerous queries and requests daily from customers regarding their fur cleaning services. Managing these tickets manually was proving to be time-consuming and inefficient. By implementing Deskhero, FurReal Cleaners has been able to automate ticket management, improving efficiency and reducing response times.
Deskhero's AI capabilities have been particularly beneficial. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
This feature has not only sped up response times but also improved the quality of responses. The AI-generated responses are accurate and contextually relevant, leading to increased customer satisfaction.
Furthermore, the AI's ability to enhance search results has made it easier for the customer support team to find relevant information quickly. This has reduced the time spent on each ticket, allowing the team to handle more tickets in less time.
Overall, Deskhero's AI capabilities have transformed FurReal Cleaner's customer support, making it more efficient and effective.
How has Deskhero improved FurReal Cleaner's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other relevant data. This has significantly reduced the time it takes to respond to customer queries.
How has Deskhero improved the quality of FurReal Cleaner's customer interactions?
The AI-generated responses provided by Deskhero are accurate and contextually relevant, leading to increased customer satisfaction.
How has Deskhero's AI capabilities made the customer support team more efficient?
The AI-enhanced search results have made it easier for the customer support team to find relevant information quickly, reducing the time spent on each ticket and allowing the team to handle more tickets in less time.
* This article provides an example of how a fictive company in the Fur Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
