LuxFur Care has an extensive knowledge base that includes information on various fur cleaning techniques, care tips, and more. Managing this knowledge base was a complex task, often leading to delays in updating and retrieving information.
With Deskhero, LuxFur Care has been able to streamline the management of its knowledge base. The platform allows the company to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI capabilities of Deskhero have further enhanced this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested articles for the knowledge base.
This has not only made it easier to update the knowledge base but also improved the quality of the articles. The AI-generated articles are accurate, comprehensive, and contextually relevant.
Overall, Deskhero's AI capabilities have significantly improved LuxFur Care's knowledge base management, making it more efficient and effective.
How has Deskhero improved LuxFur Care's knowledge base management?
Deskhero's AI capabilities generate suggested articles based on previous tickets and other relevant data. This has made it easier to update the knowledge base and improved the quality of the articles.
How does Deskhero generate knowledge base articles?
Deskhero generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. The AI then uses this information to generate suggested articles.
How has Deskhero's AI capabilities improved the quality of LuxFur Care's knowledge base articles?
The AI-generated articles provided by Deskhero are accurate, comprehensive, and contextually relevant, leading to a more useful and effective knowledge base.
* This article provides an example of how a fictive company in the Fur Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
