EcoFur Solutions' customer support team often struggled with finding relevant information quickly. This led to delays in responding to customer queries and reduced the overall efficiency of the team.
By implementing Deskhero, EcoFur Solutions has been able to significantly improve the efficiency of its customer support. The platform's comprehensive search bar, powered by advanced AI capabilities, makes it easy to find relevant information quickly.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This has made it much easier for the customer support team to find the information they need to respond to customer queries.
This has not only reduced the time spent on each ticket but also improved the quality of responses. The team can now provide accurate and contextually relevant responses in a timely manner.
Overall, Deskhero's AI-enhanced search has transformed EcoFur Solutions' customer support, making it more efficient and effective.
How has Deskhero improved EcoFur Solutions' customer support efficiency?
Deskhero's AI-enhanced search makes it easy for the customer support team to find relevant information quickly. This has reduced the time spent on each ticket and improved the quality of responses.
What information does Deskhero's AI use to enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
How has Deskhero's AI-enhanced search improved the quality of EcoFur Solutions' customer responses?
With the AI-enhanced search, the customer support team can find the information they need to provide accurate and contextually relevant responses. This has improved the quality of their customer interactions.
* This article provides an example of how a fictive company in the Fur Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
