ModernLine Furnishings receives a large volume of customer queries regarding their products. To handle these queries more efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, allowing the company to respond to customer queries more quickly and accurately.
Deskhero's AI also helps ModernLine improve their search results. When customers search for information on the company's helpdesk, the AI uses OpenAI embeddings to find the most relevant content from the company's knowledge base, previous tickets, and other resources. This ensures that customers can find the information they need quickly and easily.
Additionally, ModernLine uses Deskhero's AI to manage their tickets more effectively. The AI can categorize and prioritize tickets based on their content, ensuring that the most urgent and important issues are addressed first. This has led to a significant improvement in the company's response times and customer satisfaction levels.
ModernLine also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows the company to quickly create comprehensive and informative articles that help customers understand and use their products better.
Overall, by using Deskhero's AI capabilities, ModernLine Furnishings has been able to improve their helpdesk services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search results?
When customers search for information on the helpdesk, Deskhero's AI uses OpenAI embeddings to find the most relevant content from the company's knowledge base, previous tickets, and other resources.
How does Deskhero's AI help manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content, ensuring that the most urgent and important issues are addressed first.
* This article provides an example of how a fictive company in the Furniture and related products Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
