OakCraft receives numerous customer inquiries about their bespoke furniture pieces. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of the platform categorize and prioritize tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Deskhero's AI also enhances OakCraft's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature allows the company to provide comprehensive information to their customers, reducing the number of repetitive inquiries.
The website scraping feature of Deskhero is particularly useful for OakCraft. It scrapes data from their website and feeds it into the AI, which then uses this data to generate suggested replies for customer inquiries. This significantly reduces the response time and improves customer satisfaction.
OakCraft also leverages Deskhero's AI to improve search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This makes it easier for the customer support team to find the information they need when addressing customer inquiries.
Overall, Deskhero's advanced AI capabilities have significantly improved OakCraft's customer support services. They have reduced response times, improved the quality of responses, and increased customer satisfaction.
How does the AI prioritize tickets?
The AI categorizes and prioritizes tickets based on their urgency and relevance. It uses machine learning algorithms to understand the context and content of the ticket and assigns it a priority level accordingly.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It uses natural language processing to understand the context of the inquiry and generate a relevant response.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. It uses machine learning algorithms to understand the context and content of the search query and returns the most relevant results.
* This article provides an example of how a fictive company in the Furniture Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
