PineArtisans often deals with complex customer queries regarding their custom-made furniture. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of the platform sort and prioritize tickets, ensuring that all customer concerns are addressed in a timely manner.
The AI also assists in enhancing PineArtisans' knowledge base. It generates articles from uploaded files such as manuals, policies, and presentations, providing customers with detailed information about their products. This reduces the number of repetitive queries and improves customer experience.
Deskhero's website scraping feature is another tool that PineArtisans finds invaluable. The AI scrapes data from their website, which is then used to generate suggested replies for customer inquiries. This not only reduces the response time but also ensures that the replies are accurate and informative.
PineArtisans also uses Deskhero's AI to improve their search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find and present relevant content. This makes it easier for the customer support team to find the necessary information when dealing with customer inquiries.
By leveraging Deskhero's advanced AI capabilities, PineArtisans has been able to significantly improve their customer service. They have seen a reduction in response times, an improvement in the quality of responses, and an increase in customer satisfaction.
How does the AI assist in managing tickets?
The AI sorts and prioritizes tickets based on their urgency and relevance. It uses machine learning algorithms to understand the context and content of the ticket and assigns it a priority level accordingly.
How does the AI generate articles for the knowledge base?
The AI generates articles from uploaded files such as manuals, policies, and presentations. It uses natural language processing to understand the content of these files and generates articles that provide detailed information about the products.
How does the AI improve search results?
The AI uses OpenAI Embeddings from various sources to find and present relevant content. It uses machine learning algorithms to understand the context and content of the search query and returns the most relevant results.
* This article provides an example of how a fictive company in the Furniture Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
