OakCraft Furniture receives numerous customer inquiries daily regarding product specifications, assembly instructions, and warranty information. The company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
With Deskhero's AI, OakCraft Furniture has significantly reduced the time taken to respond to customer queries. The system's ability to leverage OpenAI Embeddings has improved the relevance and accuracy of responses, enhancing customer satisfaction.
Deskhero's comprehensive search bar powered by AI has also improved the efficiency of OakCraft's customer support team. By providing relevant content from the knowledge base and scraped website data, the team can quickly find solutions to customer issues.
Additionally, OakCraft uses Deskhero's AI capabilities to analyze customer support trends and identify areas for improvement. This has led to more proactive customer service and improved product design based on customer feedback.
Overall, Deskhero's advanced AI capabilities have transformed OakCraft's customer support services, improving efficiency and customer satisfaction.
How has Deskhero improved the efficiency of OakCraft's customer support team?
Deskhero's AI capabilities have reduced the time taken to respond to customer queries by suggesting relevant replies. The comprehensive search bar also allows the team to quickly find solutions to customer issues.
How does Deskhero enhance customer satisfaction?
Deskhero enhances customer satisfaction by improving the relevance and accuracy of responses to customer queries. It also enables more proactive customer service by identifying trends and areas for improvement.
How does OakCraft use Deskhero's AI capabilities for product design?
OakCraft uses Deskhero's AI capabilities to analyze customer feedback and identify trends. This information is used to improve product design.
* This article provides an example of how a fictive company in the Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
