PineCo Furnishings deals with a high volume of customer support tickets daily, ranging from product inquiries to complaints. The company uses Deskhero's AI capabilities to manage these tickets efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This has significantly reduced the time taken to resolve customer issues and improved the overall efficiency of PineCo's customer support team.
The kanban board feature of Deskhero, enhanced with AI, allows PineCo to visualize the progress of each ticket and prioritize tasks accordingly. This has led to better resource allocation and improved customer satisfaction.
PineCo also uses Deskhero's AI capabilities to analyze ticket trends and identify common issues. This information is used to update the knowledge base and train the customer support team, leading to more proactive and effective customer service.
Overall, Deskhero's advanced AI capabilities have revolutionized PineCo's ticket management process, leading to improved efficiency and customer satisfaction.
How has Deskhero improved PineCo's ticket management process?
Deskhero's AI capabilities have improved PineCo's ticket management process by suggesting replies to new tickets, visualizing ticket progress, and identifying common issues.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing the time taken to resolve customer issues and providing more proactive and effective customer service.
How does PineCo use Deskhero's AI capabilities for training?
PineCo uses Deskhero's AI capabilities to identify common issues from customer support tickets. This information is used to update the knowledge base and train the customer support team.
* This article provides an example of how a fictive company in the Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
