MapleMakers Inc. receives a variety of customer inquiries daily, from product details to delivery status. The company uses Deskhero's AI capabilities to handle these inquiries efficiently and accurately.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer inquiries. This has not only reduced the response time but also improved the accuracy of the responses, enhancing customer satisfaction.
The comprehensive search bar feature of Deskhero, powered by AI, allows MapleMakers' customer support team to quickly find relevant information from the knowledge base and scraped website data. This has improved the efficiency of the team and the quality of customer service.
MapleMakers also uses Deskhero's AI capabilities to analyze customer inquiries and identify trends. This information is used to update the knowledge base and improve product design and delivery processes based on customer feedback.
Overall, Deskhero's advanced AI capabilities have optimized MapleMakers' helpdesk services, leading to improved efficiency and customer satisfaction.
How has Deskhero improved the efficiency of MapleMakers' helpdesk services?
Deskhero's AI capabilities have improved the efficiency of MapleMakers' helpdesk services by suggesting replies to customer inquiries and enabling the team to quickly find relevant information.
How does Deskhero enhance customer satisfaction?
Deskhero enhances customer satisfaction by reducing the response time and improving the accuracy of the responses to customer inquiries. It also enables more proactive customer service by identifying trends and areas for improvement.
How does MapleMakers use Deskhero's AI capabilities for product design and delivery processes?
MapleMakers uses Deskhero's AI capabilities to analyze customer feedback and identify trends. This information is used to improve product design and delivery processes.
* This article provides an example of how a fictive company in the Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
